Question 1

How do I get started with Phomo?

Accepted Answer

Sign up with your email using magic link authentication. No password needed. Once logged in, click Create Event from your dashboard. Add your event name, date, and cover image, then choose a privacy mode. You start with 100 free photo credits to upload and test the platform.

Question 2

Do I need to install anything?

Accepted Answer

No. Phomo runs entirely in your browser on desktop, tablet, and phone. Organizers sign in at phomo.io, create an event, and start uploading. Guests open the gallery link or scan your event QR code with their phone camera. No download or app install required.

Question 3

What types of events is Phomo designed for?

Accepted Answer

Phomo works for weddings, parties, corporate conferences, sport events, festivals, school events, and any gathering where photos need to be collected and shared. The platform scales from intimate gatherings with dozens of photos to large events with thousands.

Question 4

Can guests upload photos too?

Accepted Answer

Yes. You can enable guest upload in event settings. Guests access the gallery via QR code or link, then upload their own photos. You can optionally require upload approval so submissions are reviewed before appearing in the gallery.

Question 5

How does batch photo upload work?

Accepted Answer

Drag and drop multiple files or select a folder. Phomo uploads directly to secure cloud storage with progress tracking for each file. Large batches are handled efficiently with multipart upload. Thumbnails are generated automatically for fast gallery browsing.

Question 6

Can I upload videos?

Accepted Answer

Yes. Phomo supports video uploads alongside photos. Video storage is available through separate video storage tiers (Starter 5GB, Pro 20GB, Max 100GB) that you can purchase from your billing page. Find Me face search applies to photos only.

Question 7

Does Phomo remove duplicate photos?

Accepted Answer

Yes. During processing, Phomo detects and handles duplicate uploads to keep your gallery organized. This is especially useful when multiple photographers cover the same moment.

Question 8

How do I customize my gallery appearance?

Accepted Answer

In event settings, you can set a cover image, event logo, gallery language, and theme. The gallery displays your branding to guests and can show a 'Made with Phomo' badge on shared links.

Question 9

Can I sort and organize photos?

Accepted Answer

Yes. Use photo sort controls to order by upload date or custom order. Event owners and moderators can manage the gallery layout and remove unwanted photos.

Question 10

What is a public gallery?

Accepted Answer

A public gallery is accessible to anyone with the event link or QR code. No password or sign-in is required. This is ideal for open events where you want maximum reach and easy sharing.

Question 11

What is a private gallery?

Accepted Answer

A private gallery restricts photo viewing to the Find Me face recognition feature. Guests take a selfie and only see photos where they appear. This protects attendee privacy while still letting everyone find their own memories.

Question 12

How does password protection work?

Accepted Answer

When you set an event to password protected, guests must enter the password you define before viewing the gallery. You share the password separately via message, invitation, or at the venue. The password can be changed anytime in event settings.

Question 13

What is upload approval?

Accepted Answer

Upload approval requires guests to request access before they can view or upload photos. They submit a request (with optional selfie verification), and the event organizer reviews and approves or denies each request from the approval management panel.

Question 14

Can I switch privacy modes after creating an event?

Accepted Answer

Yes. You can change between public, private, and password protected at any time in event settings. Existing gallery links continue to work with the updated access rules.

Question 15

How does attendee registration work?

Accepted Answer

Guests can register with their email to receive magic link access and optional selfie storage for faster Find Me searches. Registered attendees can appear in the attendee list if they opt in to profile visibility.

Question 16

How does AI photo enhancement work?

Accepted Answer

Phomo's AI analyzes each photo and applies professional-grade adjustments to brightness, contrast, saturation, and sharpness. You can also choose presets: Vivid, Warm, Cool, or Dramatic. Enhancement can be applied to individual photos or in bulk.

Question 17

What watermark options are available?

Accepted Answer

Add text watermarks with custom font, position, and opacity, or upload an image watermark (like your logo). The multi-watermark manager lets you layer multiple watermarks and preview before applying.

Question 18

Can I apply a watermark to all photos at once?

Accepted Answer

Yes. Use the 'Apply to All' action in the watermark manager to brand your entire gallery in one operation. Progress is tracked in real time, and you can apply different watermarks to different batches.

Question 19

What frame styles are available?

Accepted Answer

Phomo offers multiple frame styles including Rainbow, Corporate, Minimal, Colorful Flowers, Brown Abstract, and Brown Classic. Frames are applied as borders around your photos and can include your branding.

Question 20

Can I apply a frame to all photos at once?

Accepted Answer

Yes. Just like watermarks, you can apply a frame to every photo in your gallery with a single action. This is perfect for delivering a consistent branded look across an entire event.

Question 21

Are enhanced, watermarked, and framed photos included in downloads?

Accepted Answer

Yes. When guests or organizers download photos, all applied modifications (enhancement, watermarks, and frames) are baked into the downloaded file.

Question 22

How does Find Me face recognition work?

Accepted Answer

When photos are uploaded, Phomo indexes faces using AWS Rekognition. Guests take a selfie or upload a photo of themselves, and the system matches their face against all indexed faces in the event gallery, returning every photo they appear in.

Question 23

Is face data stored permanently?

Accepted Answer

Face indexes are tied to your event and processed according to our privacy policy. Face data is used solely for photo matching within your event gallery and is not shared with third parties for other purposes.

Question 24

Can I disable face recognition for an event?

Accepted Answer

Yes. Private face recognition mode and face indexing can be controlled in event settings. If disabled, the Find Me feature will not be available for that event.

Question 25

What if Find Me doesn't find all my photos?

Accepted Answer

Face recognition accuracy depends on photo quality, angle, and lighting. For best results, use a clear front-facing selfie. If photos were uploaded before face indexing completed, try again after processing finishes. Organizers can trigger re-indexing from admin tools.

Question 26

Does Find Me work with videos?

Accepted Answer

Find Me matches your face against photos in the gallery. You can upload and share videos in the same event, but face search applies to photos only.

Question 27

How does collaboration work?

Accepted Answer

Event owners can invite collaborators by email. Each collaborator receives an invitation link to accept. Once accepted, they appear in the collaborators list with their assigned role and can contribute based on their permissions.

Question 28

What are the collaborator roles?

Accepted Answer

There are three roles: Owner (full control including billing and deletion), Moderator (can manage settings, photos, collaborators, and approvals but cannot delete the event), and Photographer (can upload photos and view the event but cannot change settings).

Question 29

Can multiple photographers upload to the same event?

Accepted Answer

Yes. Invite photographers as collaborators and they can upload directly to the shared gallery. All photos appear in one unified gallery for guests, regardless of which photographer uploaded them.

Question 30

Can moderators approve upload requests?

Accepted Answer

Yes. Moderators have access to the approval management panel and can review, approve, or deny guest access requests alongside the event owner.

Question 31

What is the Live Wall?

Accepted Answer

Live Wall is a real-time photo display for big screens. As new photos are uploaded to your event, they appear on the Live Wall automatically. Display modes include grid layout and slideshow with configurable animation settings.

Question 32

How do I set up TV Display?

Accepted Answer

Open TV Display from your event dashboard and connect it to any screen or projector. The display runs fullscreen in slideshow mode, cycling through event photos. It updates in real time via Supabase realtime when new photos are added.

Question 33

Can I show a QR code on the Live Wall?

Accepted Answer

Yes. Live Wall can overlay your event QR code so guests at the venue can scan and join the gallery directly from the big screen.

Question 34

What is AI Storytelling?

Accepted Answer

AI Storytelling generates a narrative from your event photos using AI. You can present the story in presentation mode, turning your gallery into a curated visual story for guests.

Question 35

What download options are available?

Accepted Answer

Download individual photos, select multiple photos for batch download, or download the entire gallery as a ZIP file. Choose between original quality or high-quality compressed versions to balance file size and quality.

Question 36

Can guests download their own photos only?

Accepted Answer

Yes. After using Find Me, guests can download just the photos they appear in. The 'Download My Photos' option is available in the gallery view.

Question 37

How do QR codes work?

Accepted Answer

Every event gets a unique QR code. Print it on invitations, display it on screens, or share digitally. Scanning opens the gallery directly. No app download required for web access.

Question 38

How does pricing work?

Accepted Answer

Phomo uses a credit-based model. The Free tier includes 100 photo credits. Paid tiers (Starter 500, Pro 2000, Max 5000 credits) include fast hosting periods. Video storage is sold separately. Purchase credits anytime from your billing page.

Question 39

What happens when I run out of credits?

Accepted Answer

You cannot upload new photos until you purchase more credits. Existing photos and galleries remain accessible. You can top up instantly via Stripe checkout from your account billing page.

Question 40

How long are photos stored?

Accepted Answer

Photos are kept after the hosting period ends. Fast hosting tiers include 3-12 months of optimized delivery. After that, photos remain archived and accessible. See your billing page for lifecycle details.

Question 41

Are photos deleted when fast hosting ends?

Accepted Answer

No. When the fast hosting period ends, your files move to long-term archive storage. Your gallery stays online and photos remain accessible. Nothing is removed automatically unless you delete them yourself.

Question 42

How is my event data secured?

Accepted Answer

Photos are stored on secure cloud infrastructure with encrypted transfer. Access is controlled by your privacy settings, passwords, and approval rules. Only people you authorize can view or upload to your gallery.

Question 43

Can guests use Phomo on their phone?

Accepted Answer

Yes. Guests open the gallery link in Safari, Chrome, or any mobile browser. They can scan your printed QR code with their phone camera, browse photos, use Find Me, upload their own shots if you enabled guest upload, and download images straight to their camera roll from the browser.

Question 44

Do guests need to create an account?

Accepted Answer

Not always. Public and password-protected galleries can be viewed without signing in. Guests may sign in with a magic link email if they want to save the event, register for notifications on the web, or use features like upload approval requests. Sign-in is handled through your browser, no app required.

Question 45

How do guests get notified about new photos?

Accepted Answer

Guests who sign in on the web see updates in their Phomo notification inbox. This includes alerts when Find Me matches them in a new photo, or when activity happens on events they follow. No separate app install is needed.

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